Frequently Asked Questions

We provide international distribution to the United States, United Kingdom, Canada, and Australia from our centralized logistics hubs. All shipments are processed with neutral vacuum-sealed packaging for maximum discretion and compound integrity.

Every batch undergoes rigorous third-party testing via High-Performance Liquid Chromatography (HPLC) and Mass Spectrometry (MS). Certificates of Analysis (COA) are available on every product page with downloadable PDF verification.

We accept corporate bank wire transfers (SWIFT/SEPA), cryptocurrency (Bitcoin, USDT), and secure conversational merchant routing through Visa/Mastercard. All transactions are encrypted end-to-end.

US domestic: 1-3 business days. UK: 2-4 business days. Canada: 3-5 business days. Australia: 5-7 business days. Same-day dispatch available for orders placed before noon UTC on weekdays.

All products are sold exclusively as analytical reference standards and research reagents for in vitro laboratory use. They are not approved for human or animal consumption. Purchasers assume full legal responsibility for compliance with local regulations.

Visit our Track Order page and search using your order number (HX-2026-XXXXX format) or phone number. Real-time status updates and courier waybill tracking are available once your order ships.

Due to the sensitive nature of chemical reagents, shipped products cannot be returned. We offer a 14-day transit-damage replacement policy. Submit photographic evidence via WhatsApp to initiate a claim.

Yes. Orders of 5-9 identical units receive a 10% institutional discount. Orders of 10+ identical units receive 20% off plus free priority courier delivery. For larger institutional requirements, please use our Bulk Order RFQ form.

Lyophilized powders should be stored at -20°C in a desiccated environment protected from light. Reconstituted solutions should be refrigerated at 2-8°C and used within 30 days. Liquid formulations should be stored per label instructions.

No. These products are analytical research reagents and are not approved by the FDA, MHRA, TGA, or any regulatory agency for therapeutic, diagnostic, or nutritional use. They are intended strictly for in vitro laboratory evaluation.